Roto-Rooter Reviews

Juan was the technician that came out he was really nice but his work was really bad. We no longer have cold water and he wants another 1000 dollars to come back and fix what he broke.

The single worst experience I’ve ever had with a company. No hot water in my house, they give me a time of 8am-12pm to fix it. I am a very patient and understanding person as I work in customer service as well.

They send you a text to confirm when the tech is set to come over, and if you don’t respond in ONE MINUTE they cancel your service.

5+ customer service calls, several same-day reschedules, and 10 hours later and they say “sorry we can’t get someone out there today.” 24/7 service? They can’t even show up to an appointment scheduled for 8am even when they have the whole day to do it.

Through all of this the customer service representatives were very rude, unknowledgeable, and unable to do absolutely anything to help me. I was told over and over again “don’t worry, they’re coming,” at best and insulted at worst.

There is no way I’m ever using Roto Rooter again and I am going to tell everyone I know about how awful they are.

Would give them no stars if it was an option! The absolute worst company I’ve ever used!! Horrible service and unethical business practices. The service team sat around and talked racking up the hourly rate. Bill was for $1000 more than they quoted.

This review is in reference to RN49210A. Had a maiin drain clog. House isover 100 years old.That is a lot of accumulation. The workers were very professional and knowledgeable. They knew exactly what todo and they did iit quickly. Had great pleasure watching the sludge and grime among other things washing away on their camera. The men were very friendly and weren't annoyed with me with my many questions.

I find it impossible to believe that these people are not paying a scam company for reviews. There is no possible way they have a legitimate 4.8 stars. Beware. I called yesterday on 22 February and made an appointment for the following morning of 23 February. This was to be at 0900. As the time neared, I called to verify. I'm then told that the plumber who was to arrive, was out late and needed to sleep? They Saud he'd now arrive at 2pm. Well, 2pm came & went. I called. Then they said it's now 4 to 6 pm. Again, no call, no show. I call again, it's now 8pm. Again, nothing but excuses. Then, the plumber calls, not the dispatch and says I'm 1 hour away. Guess what? No dhow. It's now 9pm. I call again, I'm told the tech or plumber will call me right back. Think they called? Nope. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. They picked the wrong guy. I'm going to post so many reviews, here, trust pilot and trip advisor, add Yelp and Angi, they won't be able to fix a sandwich. I'll begin with the BBB. I'm sending a bill for my lost wages for the day. When they don't pay, I'll see in small claims court. Win or lose, it'll cost them money. Anyway, what kind of morons are these? I'm of course, never calling this fkrs' again. In the meantime, we gave about 11 profiles. We will all post in all forums, just to give them the big middle finger. I'll update when I'm done screwing them over. They dud me, now, it's my turn. DO NOT USE THESE FOOLS, YOU'LL REGRET IT.

A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.
After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. I told them i was very clear that i didn't want to pay 1000 deductible but they forced me and end up paying the deductible and not a dime more.4000 dollars was already a lot for what it was done ( 3000 for snake and 1000 deductible) now they after me for another 6134 total 10.134 for a hours work that i had to do it my self after the mess they left.

Over priced. Called Roto-Rooter to fix a gas water heater. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! Heck I could be a new one for less!

Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. After waiting the following day, I found out they lost the order. They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. They would not discuss pricing on the phone. Their jetter failed to operate so they departed. Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200. IMO, Roto Rooter should be your LAST call, not your first. While there was more, this is the short version.

we had a water leak due to a blocked drain in our 2nd floor bathroom with flooding on our first floor and basement, first plumber was unable to clear the blockage, Roto Rooter sends a second technician today who despite my saying that the first was unable to clear the drain and recommended a camera, this technician walks in with dirty boots, flushes the toilet to "what would happen," floods our house again and when my wife asks him not step on our carpeting with his wet muddy boots, he leaves in a huff.
Absolutely the worst plumbing service I've ever encountered!
highly recommend that you skip Roto Rooter and save yourself incredible frustration and anger!
Worst service experience imaginable

Terrible company that doesn't stand behind it's work. Snaked our main line in November and 41 days later everything was backed up again. They stood behind their 30 day guarantee. When you are charging 863.57 you should at least stand behind your work for 41 days. Will never use this company again.

Wanted to give an update...emailed them as per their response and no one reached out to me, it's been 3 weeks, not holding my breath.

Total Rip Off do not use this company you will be upset. Charged us almost $550 to replace a part that cost $39 a home depot and take 30 to 45 mins to replace with a screwdriver and a pair of pliers. This company is truly ripping people off. Please report them to the BBB. DEFINITELY WILL BE REPORTING THEM TO THE STATE.

Horrible! Outrageous pricing! They charged me $500 for 30 min job, unclogging a drain! So so upset. Never again!

I couldn't be happier with my service from Roto-Rooter. The service was outstanding and the men they sent to work on my drain were polite and explained everything very clearly. There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. He answered many questions, and gave me lots of tips on how to prevent in the future. Are they more expensive than other companies? Maybe, but sometimes you have to pay more for quality. Highly recommend!

They are RUDE! No customer service and they over charge for minimal they do!
Not worth the price! And scheduling SUCKS. the ads say 24/7 but it's NOT! I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. Never again!

The worst experience I have a had with people that should be professional. As A disabled Veteran telling all veterans and others to stay away!!!!! The only thing that you will get is exactly over charged!!!!!